Refund Policy

1. Digital Products (PSDs, Software, Templates)

• No refunds are issued for digital products once the download link has been accessed or the file has been downloaded.
• Digital downloads are considered delivered the moment the download link becomes visible on the My Orders page.
• You may request a refund within 24 hours of purchase only if the file is genuinely broken or unusable and our support team has confirmed the issue cannot be fixed.
• "Changed my mind", "wrong product selected" or "didn't like it" are not valid reasons for a digital refund.

2. Physical Products (Marketplace)

Physical products on Album Butterfly (lights, props, backdrops, prints, cameras, albums, etc.) are listed and shipped directly by our verified Partner Sellers. Each partner sets their own return policy at the time of listing.

Partner-Specific Return Windows

• Every physical listing displays whether the seller accepts returns and the applicable return window (e.g. 7 days, 14 days, 30 days).
• If a product is marked as "No Returns Accepted" at the time of purchase, you may still raise a dispute for damaged, wrong item, not delivered or missing parts — but not a "change of mind" return.
• The return window begins on the day the courier marks your parcel as Delivered, not the order date.

Dispute-Based Refunds

Regardless of the partner's return setting, every customer can raise the following disputes through My Orders → Raise Issue:

• Not Delivered: Within 7 days of the expected delivery date (or the POD date if marked delivered falsely).
• Damaged on Arrival: Within 7 days of delivery. Photo evidence is mandatory — please upload up to 3 clear photos showing the packaging and damaged item.
• Wrong Item Received: Within 7 days of delivery, with photo evidence.
• Missing Parts / Incomplete Set: Within 7 days of delivery.
• Return Request: Only if the product was marked as accepting returns, and only within the partner's declared return window.

3. How to Raise a Refund / Return Request

1. Log in to your Album Butterfly account and go to My Orders.
2. Find the shipment you want to dispute and click the "Raise Issue" button.
3. Choose the reason, add a description and upload photos if required.
4. Submit the form. You will receive a confirmation email with a dispute ID.
5. Our team and the partner seller will review the case within 48-72 hours.

4. Refund Timeline & Method

• Once a dispute is approved, refunds are processed within 5-7 business days.
• Refunds are always credited to the original payment method (UPI, card, net banking, wallet).
• Depending on your bank, the amount may take an additional 2-5 business days to reflect in your account.
• Razorpay sends an automatic email with the Refund Reference Number (RRN) as soon as the refund is initiated.

5. Partial Refunds (Damaged or Discrepancy)

• If a damaged item is still usable or only a minor component is affected, we may offer a partial refund (case by case).
• Partial refunds are agreed upon between the customer, partner and Album Butterfly's dispute team based on the evidence provided.
• Partial refunds do not require the item to be returned.

6. Return Shipping

• If a return is approved due to customer preference (e.g. changed mind, size mismatch where the listing was accurate), the customer pays the return courier charges.
• If the return is due to damage, wrong item or partner error, return shipping is covered by the partner / Album Butterfly.
• Returns must be packed securely; any additional damage in transit back is the responsibility of the party who booked the return courier.

7. Non-Refundable Situations

• Digital downloads that have already been accessed or downloaded
• Custom / made-to-order products where the partner has already begun production
• Products returned in used, damaged or incomplete condition by the customer
• Dispute claims filed outside the allowed window (usually 7 days post-delivery)
• Items marked explicitly as "Final Sale" or "No Returns" at checkout (except genuine damage/wrong item claims)
• Shipping charges and courier RTO charges when the customer was unreachable or refused delivery